FAQs

My progress and scores are not showing up on another device, or I upgraded from Lite to full and I am having to play from the beginning

Contact us

* are required, please complete the form.
"; $action = "error"; } else { $messagedevice = ""; if (strpos($device, 'iPhone') !== false) { $messagedevice = "iPhone $modeliphone "; } if (strpos($device, 'iPad') !== false) { $messagedevice .= "iPad $modelipad "; } if (strpos($device, 'iPod') !== false) { $messagedevice .= "iPod Touch"; } $from = "From: Timesaver Support \r\nReply-to: $email"; $subject = "Timesaver Support"; if ($type == "Support") { $wholemessage = "Name: $name\t\t\tE-mail: $email\r\n\r\nRegarding: $type\r\n\r\nDevice: $messagedevice\r\n\r\nOS: $version\r\n\r\nDifficulty: $level\t\t\tPuzzle: $puzzle\r\n\r\nMessage: $message"; } else { $wholemessage = "Name: $name\t\t\tE-mail: $email\r\n\r\nRegarding: $type\r\n\r\nMessage: $message"; } mail("TSSupport@scottlagaly.com", $subject, $wholemessage, $from); if ($type == "Support") { echo "Thank you for bringing this to our attention. We are sorry that you are experiencing this problem.

"; echo "We will be in touch soon on the status of this issue.

"; } else if ($type == "Request") { echo "Thank you for your suggestion. We will keep this in mind for a future update.

"; } else { echo "Thank you for reaching out to us. We may contact you in the near future regarding your message if necessary.

"; } } } if ($action == "" || $action == "error") /* display the contact form */ { ?>
* " ?>Name:

* " ?>Email:

* " ?>Retype Email:

* " ?>How may we help you?

* " ?>Comments:


Solutions

My progress and scores are not showing up on another device, or I upgraded from Lite to full and I am having to play from the beginning

John Allen’s Timesaver uses iCloud to sync player’s progress between game versions and across devices. To allow your newly purchased version to update to your previous progress in the free version you will need to allow “Use iCloud to sync scores” found in Settings in both versions of the game. (See image below)

If, by chance, you do not have iCloud set up on your device you can learn more about that here: https://support.apple.com/en-us/HT208681

Once you have checked the box, as demonstrated above, in both versions of the game it should update automatically.

Please note that, if for any reason, you do not want to keep your game synced via iCloud you can disallow it in settings after your paid version has updated your progress. However this will not allow your game to be synced across devices moving forward.